Contact the editorial desk

The one mailbox

The editorial mailbox is editor@liwastrikesae.com and it is the only contact route the desk publishes. Write in English, say which page you are writing about, and if you are challenging a figure, quote the line and, where you can, the broker document it should match. That makes a check possible without a long back-and-forth.

The desk does not promise a response time in hours or days. Messages are read in the order they arrive, and a message that names a specific page and a specific claim is easier to act on than a general complaint. There is no phone line and no live chat.

What to put in your first email for a data, platform, or funding question

For any data question about gold (XAU/USD), include the exact price series or timestamp you are looking at and the platform you are using. State whether you are on MT4, MT5, cTrader or FxPro Edge, and quote the reference price you saw, such as 4275.0, alongside the pip size of 0.01. Without the timestamp and platform, the desk cannot tell whether you are looking at a live quote, a historical bar or a charting setting that differs between terminals. A screenshot showing the symbol, the timeframe and the server time is the single most useful attachment you can send.

For a platform question, name the platform, the exact error message or behaviour, and the steps that produced it. Say whether the issue happens on desktop, mobile or web, and whether it affects one instrument or every symbol. If the problem involves an order, include the order ticket number, the side (buy or sell), the lot size and the time in your local UAE time zone. Do not send your password, your full card number or your one-time codes; the desk never needs those to diagnose a platform or data issue, and sending them creates a security risk you do not need to take.

For a funding question, state the method you used, such as a card, bank transfer or e-wallet, and whether it was a local UAE bank transfer. Include the amount in AED, the date and time you sent it, and the reference or transaction ID your bank or wallet gave you. Say whether the funds have left your account or are still pending. Do not send screenshots that show your full card number or your online banking password; redact everything except the amount, date, method and reference. That is enough for the desk to check the payment route and tell you what the next step depends on.

The details that make an answer possible in one reply

A useful message contains four things: the page or platform you are asking about, the exact figure or behaviour you are seeing, the time it happened in UAE time, and what you expected instead. For a gold question, include the symbol XAU/USD, the lot size, the reference price you observed, such as 4275.0, and whether you are reading a live quote or a historical chart. For a funding question, include the method, the amount in AED, the date and the transaction reference. These four elements let the desk check the record rather than guess at what you mean.

A message that omits the platform cannot be answered precisely, because MT4, MT5, cTrader and FxPro Edge can display the same instrument differently depending on settings. A message that omits the timestamp cannot be matched to a price series, because gold moves and a quote without a time is not a fact. A message that omits the transaction reference cannot be traced through a local UAE bank transfer. Each missing element adds one exchange, and each exchange adds time. The desk would rather receive one long, specific email than five short ones.

Write in English or Arabic; both are read. Attach screenshots only after redacting card numbers, passwords and one-time codes. Do not send your account login, your ID documents or your bank credentials; the desk does not need them and will not store them. If you are unsure whether a detail matters, include it and label it, because the desk can ignore an extra line faster than it can request a missing one. The goal is a single reply that answers the question, and the details above are what make that possible.

No guest posts or paid placement

The desk does not accept guest posts, sponsored reviews or paid placement at any price. There is no rate card, no advertorial slot and no way to buy a mention, a rating or a removal. Affiliate links are the only revenue, and they are disclosed where they appear.

A broker or agency that wants a page changed should send a factual correction with a source to editor@liwastrikesae.com. If the document supports the change, it is made and dated; if it does not, the page stands. Payment is never part of that decision.

What to send with a data, platform or funding question so one reply is enough

Send the instrument code, the platform name and the exact screen or step where the issue appears, and a single reply usually becomes possible. For a gold (XAU/USD) data question, state the timeframe, the timestamp in UAE time, and whether the chart was live or historical. For a platform question, name MT4, MT5, cTrader or FxPro Edge, your device and app version, and the order ticket or symbol involved. For funding, say which method you used, cards, bank transfer or e-wallet, and whether it was a local UAE bank transfer. Screenshots help, but crop out account numbers and personal details before sending.

Describe the behaviour you expected and the behaviour you saw, in that order, and keep the numbers you were quoted. On a gold position, one lot is 100 oz and one pip is 0.01, so quoting the lot size, entry and exit makes a pricing or execution question answerable without a follow-up. If the reference price near 4275.0 is relevant to what you are describing, say so explicitly rather than assuming the desk knows which quote you mean. If leverage is part of the question, mention the account type and instrument, because the maximum available in the UAE, up to 1:500 on standard forex accounts within DFSA/SCA-compliant limits, varies by instrument and is a cap rather than a setting.

State the currency you funded in and the currency your account is denominated in, because AED conversions sit behind most funding confusion in the UAE. Say whether the amount left your bank and whether it reached the trading account, as two separate facts, and give both dates. If a card was declined, note whether your bank sent a verification prompt. Do not send card numbers, passwords, one-time codes or full bank statements; the desk does not need them and should not receive them. A message with these details, sent to the one mailbox, is normally answered in one pass rather than a thread.

What the editorial desk cannot do and where those requests actually go

The editorial desk cannot access your trading account, reset a password, release a withdrawal, reverse a transaction or recover funds. It is not connected to the FxPro trading server and does not hold client money. For account access, verification, deposits, withdrawals and anything involving an open position, contact FxPro support through the platform or the official FxPro website, where the team that operates the account can act. Sending an account issue to the editorial mailbox adds a step and delays the only team that can actually help you.

The desk cannot give personal trading advice, cannot tell you whether to buy or sell gold, and cannot recommend a position size or a stop level. It also cannot interpret the regulator caveat for your individual situation beyond repeating it: FxPro is licensed by the FCA (UK), CySEC and FSCA, and the entity serving the UAE is FxPro Global Markets MENA Ltd. For advice on whether trading suits you, speak to a licensed adviser who can see your full financial position. For a dispute with the broker, use the broker's official complaints route and, if needed, the relevant regulator.

The desk cannot recover funds from a third party, cannot mediate a payment dispute with a bank or e-wallet, and cannot verify whether an outside investment offer is genuine. Those requests go to your bank, your e-wallet provider or the relevant authority, not to an editorial mailbox. If you have already sent an account or fund-recovery request here, it will be redirected with a short note pointing to FxPro support or your payment provider. That redirect is the honest limit of what an editorial desk can do, and it is better said plainly than left to a slow exchange.

What the desk will and will not help with

The desk will help with questions about what a page says, where a figure came from, and whether a broker check was done. It will not help with account problems, login issues, deposit or withdrawal delays, or fund recovery; those belong with the broker's own support and, if unresolved, with the regulator named in the broker's documents.

The desk also does not give personal advice. It cannot tell a reader whether to trade gold, how much to risk, or which leverage to use; leverage is a cap, up to 1:500 on standard forex accounts within DFSA/SCA-compliant limits, and not a setting to aim at. Questions of suitability belong with a licensed adviser.

Response time you should plan for and what changes it

Expect a reply within two business days for most messages, counted from the time the desk receives a complete question during UAE business hours. Messages that arrive on a Friday, Saturday or a UAE public holiday start the clock on the next working day. A complete message with the platform, timestamp, reference price and transaction details is usually answered faster because it does not need a round of clarifying questions. An incomplete message waits until the missing detail arrives, which is why the first email matters more than the follow-up.

Response time depends on the type of question, not on the size of the account or the amount involved. A correction request with a source and a quoted sentence can be checked against the published page and answered in one reply. A funding question that needs the payment route checked may take longer because it depends on information from the payment provider, not on the desk alone. A platform issue that cannot be reproduced from your description will take at least one extra exchange. None of these timelines is a guarantee, and none of them shortens because a message is marked urgent.

The desk does not operate a live chat or a phone line for editorial questions, and it does not promise same-hour replies. If your matter is time-critical, such as a payment you believe has gone astray, contact your bank or e-wallet provider first, because they can act on the transaction while the desk can only explain the route. For anything involving an open position or account access, contact FxPro support directly; the editorial desk is not connected to the trading server and cannot speed up a platform-side response. Plan around two business days and you will not be surprised.

Questions we answer directly and questions that need a licensed adviser instead

We answer factual questions about how the site and the platform work: what a pip is on gold, how margin is calculated at a given leverage cap, how a local UAE bank transfer is routed, and what a correction to a published figure requires. We can explain that at 1:500 on standard forex accounts, within DFSA/SCA-compliant limits and varying by instrument, a 0.10-lot gold position needs about $85.50 margin. We can also explain that leverage is a cap rather than a setting to aim at. These are mechanical explanations, not recommendations, and they do not depend on your personal circumstances.

We cannot answer whether you should buy or sell gold, how much of your account to risk, or whether a particular position suits your goals. Those are personal trading advice questions, and answering them would require knowing your finances, your time horizon and your tolerance for loss, which we do not collect and should not collect over email. The same applies to questions about tax treatment in the UAE or your home country, and to questions about whether a specific broker entity is right for you. Those belong with a licensed adviser who can see your full position and take responsibility for the answer.

We can confirm the regulator caveat exactly as published: FxPro is licensed by the FCA (UK), CySEC and FSCA, and the entity serving the UAE is FxPro Global Markets MENA Ltd. We can explain what that means for where your account sits, but we cannot interpret it as advice for your situation. If your question is really about whether to trade, how much to trade or which product to use, the honest answer is that the desk will redirect you rather than guess. That redirect is not a brush-off; it is the boundary that keeps the site factual and keeps you from acting on an answer given without context.

What the editorial desk can answer, what it cannot, and where account and fund problems actually go

The desk answers factual questions about instruments, contract specifications, platform mechanics, funding methods and published leverage limits, and it does not give personal trading advice. It can explain that 1 standard lot of gold is 100 oz, that one pip is 0.01, and how margin is calculated, including the worked figure that a 0.10-lot gold position needs about $85.50 margin at 1:500 on standard forex accounts within DFSA/SCA-compliant limits. It cannot tell you whether to buy or sell gold, where to place a stop, how much of your savings to commit, or whether a position suits your circumstances. Those are decisions for you, or for a licensed adviser.

The desk cannot touch your account, reset a password, release a withdrawal, trace a missing transfer or recover funds, and it cannot escalate a ticket on your behalf. Account access, verification, deposits, withdrawals and disputed transactions belong with FxPro client support, and the entity serving the UAE is FxPro Global Markets MENA Ltd. Requests about a stuck transfer should go there with your account reference, not to the editorial mailbox. The desk also cannot confirm an individual client's balance, order history or eligibility. Regulation is stated plainly: FxPro is licensed by the FCA (UK), CySEC and FSCA, and questions about what that means for your account are for the broker.

A useful message contains the instrument code, platform, timestamps, lot size and the exact wording of what you were told, because those details decide whether the desk can answer at all. Questions framed as general mechanics get a general answer; questions framed as what should I do with my money get redirected. If your message mixes an editorial question with an account problem, split it, because the account part will otherwise go unanswered. Write in English, keep it to the facts, and avoid attaching identity documents. The desk reads everything sent to the one mailbox but only replies where it has something accurate to say.

How a correction request is checked and what you will hear back

A correction request is checked against the published page and the source you supply, and you will hear back with one of three outcomes: the figure is changed, the figure is kept with the reasoning explained, or the request is passed to the person who owns that page. Send the exact URL, the exact sentence or number you believe is wrong, and the source that shows the correct version. A request that says only that something is wrong cannot be actioned, because there is nothing to compare against. The desk does not publish a correction until it can see both the current text and the evidence.

If the correction is factual and the source is clear, the page is updated and the change is noted. If the disagreement is about interpretation rather than a number, the desk will explain what the page is based on and why the wording stands, or it will reword the sentence to remove the ambiguity. If the source you supply is another website that itself does not cite a primary document, the request may be held until a primary source is available. That is not a refusal; it is the standard the site applies to its own figures, and it applies to corrections in the same way.

You will not receive a debate about market opinion. A correction request about whether gold will rise or fall is outside what the desk can action, because the site does not publish forecasts. A correction request about a stated fact, such as the pip size of 0.01 on gold, the 100 oz contract size, the reference price of 4275.0 or the margin figure of about $85.50 at the stated leverage cap, is exactly the kind of message the desk wants. The reply will tell you what was changed or why it was not, and it will not ask you to prove your trading results.